Accessibility
The Salt Lake City International Airport (SLC) has been carefully designed to accommodate people with disabilities. The restaurants, parking lots and restrooms are equipped with accessible features. Throughout the terminal and concourses there are ramps and elevators. They are located near the stairs and escalators and are prominently marked on the airport directories in the terminal. In addition, airlines can provide other assistance for their passengers.
Passengers who are blind or have low vision can access Aira, a visual interpreting service, to describe the surroundings while traveling through Salt Lake City International Airport.
Aira is available through a free phone app and connects the passenger to an individual who is highly trained to help interpret the surroundings.
Click to download the app at: Download the Aira App, Try it for Free - Aira
Airlines
When making your flight reservations be specific about your needs and the types of assistance you require. The airlines then pre-arrange for personnel or other service.
First Aid
Airport police and paramedics are on 24-hour standby. Either can be summoned by dialing (801) 575-2911 or 2911 on a paging phone.
Ground Transportation
Transportation options for service to persons with disabilities must be prearranged. While most ground transportation service providers can provide or arrange the service, it is not guaranteed that the equipment needed will be available upon arrival at SLC without having made prior arrangements. A list of ADA transportation companies is available on our Ground Transportation page.
Public transportation for passengers with disabilities is provided by the Utah Transit Authority Paratransit program. To make arrangements, contact UTA at (801) 287-7433 and visit the UTA Paratransit Services page for more information.
SLC operates a shuttle bus service from the economy parking lot with buses that are equipped with wheelchair hydraulic lifts. Though it is not required, advance notice will streamline this process. Call (801) 575-2887 or (801) 575-2401 to make arrangements.
Parking
41 parking stalls are designated in the short-term parking structure for use by people with disabilities for the economy lot rate of $12 per day. There are extra-wide stalls close to entrances. Vehicles fitted with side lifts can be accommodated only on the first level of the short-term parking structure. Accessible parking is also available next to every shuttle bus stop in the economy lot. All accessible spaces are identified by the international symbol of access and use of those spaces requires a placard or plate on the vehicle.
To make special arrangements for parking, contact the airport's Parking Division at (801) 575-2887 or (801) 575-2401.
Ramps and Elevators
All entrances and exits have the appropriate curb height or ramp access to accommodate those with disabilities. Wherever you encounter stairs or an escalator, an elevator will also be in the close vicinity.
Restaurants
The airport's restaurants can accommodate the needs of people with disabilities. Most of them have wide aisles, counters low enough for wheelchair access and ample dining space. Please ask food service personnel for assistance as needed.
Retail
The airport's retail shops are accessible to all segments of the population. Their staff is readily available to assist as needed.
Restrooms
Restrooms throughout the airport are fully accessible. However, larger family restrooms can be found adjacent to the restrooms. Portable adult changing tables are available upon request by calling Airport Control at 801-575-2401.
Service Animal and Pet Relief Area
There is one animal relief station located outside of the airport on the west side of the terminal, and two animal relief stations within security designated to relieve animals. They are located in Concourse A near gate A9, near gate A34 and in Concourse B near gate B20.
Special Assistance
When making airline reservations, you can arrange for a wheelchair. Let the reservations agent know of any other special assistance needed.
Contact the airlines to make arrangements for a gate pass that will allow you to escort an unaccompanied minor, an elderly passenger or someone with special needs to the gate. The airlines issue gate passes from their ticket counters.
The Transportation Security Administration (TSA) has created a helpline to assist travelers with disabilities and medical conditions. TSA recommends that passengers call 72 hours ahead of travel for information about what to expect during screening. Travelers may call TSA Cares toll free at 1-855-787-2227 prior to traveling with questions about screening policies, procedures and what to expect at the security checkpoint.
Wheelchairs
Wheelchair service is offered through your air carrier upon request. To ensure availability and timely service, it is recommended that this service be reserved in advance. Wheelchair assistance may also be requested at the airline ticket counters.
Click here for wheelchair and guided assistance information from the U.S. Dept. of Transportation.
Americans With Disabilities Act (ADA)
In accordance with the requirements of Title II of the Americans with Disabilities Act of 1990, Salt Lake City Corporation does not discriminate against qualified individuals with disabilities on the basis of disability in the City's services, programs or activities, or employment practices.
Information, comments, and /or complaints concerning the accessibility of Salt Lake City International Airport's programs, services or activities as they relate to people with disabilities should be directed to the Airport ADA Coordinator, Mark Cheminant, P.O. Box 145550, Salt Lake City, Utah 84114, 801-575-2909, 801-575-2786 (fax), Mark.Cheminant@slcgov.com www.slcairport.com www.slcgov.com
For matters relating to employment, please contact the Human Resources Management Division, 451 South State, Room 115, Salt Lake City, Utah 84111, 801-535-7900, 801-535-6614 (fax), 801-535-7218 (TDD).
Learn more about the ADA Grievance Procedure or to file a complaint against the airport or airport tenant, click here.
U.S. Department of Transportation Airline Passengers with Disabilities Bill of Rights
The Airline Passengers with Disabilities Bill of Rights describes the fundamental rights of air travelers with disabilities under the Air Carrier Access Act and its implementing regulation. This easy-to-use summary will empower travelers to understand their rights and help the travel industry uphold those rights. Click here to view the USDOT Airline Passengers with Disabilities Bill of Rights.