SLC Media Guide

The Salt Lake City Department of Airports’ policy is to facilitate the needs of the news media and its coverage of events on airport property within its capability. However, the responsibility of safeguarding lives and property takes precedence in all situations. The Department of Airports is also responsible for preserving incident sites for investigation and preventing evidence from being destroyed or disturbed.

The Department of Airports can only provide information within its jurisdiction as the airport operator and will only respond when the actions or property of the Department of Airports is involved. This includes the Airport Police and Fire Departments. All inquiries for these areas should be directed to the Department of Airports' Public Relations Director.

The media should direct requests for specific information directly to the airline, company or agency involved. The Department of Airports does not represent the airlines, government agencies (FAA, TSA, FBI, etc.) or private companies. In the case of a major aircraft accident, information will be distributed by the National Transportation Safety Board (NTSB) and/or the Federal Aviation Administration (FAA).

As a rule, the cause of an accident or aircraft crash will be released by the National Transportation Safety Board after an investigation has been conducted. Other agencies/entities are directed not to speculate about the cause of an accident or to discuss details. The NTSB also operates a family assistance center intended to provide information to the families of those involved in an aircraft accident.

The passenger manifest (a list of passenger names and crew members on an aircraft) is released by the airline, not an airport.  Initial confirmation of any deaths resulting in the crash of a plane is made by the coroner, medical examiner or a designated law enforcement agency. Information will not be released until there is confirmation that family members have been notified.

The Department of Airports will not speculate regarding cause or other details of an incident or event. Sensitive security information will be guarded and is subject to federal regulation.

The FAA is responsible for air traffic control. Inquiries about aircraft operations or delays in the air traffic system should be directed to the regional public affairs office. The FAA reports aircraft delay information at: Real time flight information is also available on the airport website, under Arrivals and Departures.

As private companies, each airline has its own communications system. A list of contacts for the airlines operating at Salt Lake City International Airport is below. The Air Transport Association (202) 626-4172 maintains a list of airline media contacts. Reporters should contact the airline for information specifically dealing with airline operations.

Information pertaining to the security screening process is handled by the Transportation Security Administration (TSA). All inquiries regarding any aspect of security screening, threat level, etc. should be directed to the local public affairs office.

The Federal Bureau of Investigation (FBI) has jurisdiction over incidents that occur onboard an aircraft, hostage taking, hijacking and other federally regulated criminal activity.

Initial Response 

Initial briefings from the Department of Airports will consist of the following information if it is available: general nature of the incident, airline involved, flight number, type of aircraft and destination/origin. Initial information may be posted on the Airport's website at: During large scale or long term incidents, information will be posted on Facebook or Twitter as well as the website. It will be best to go there for updates since phone lines have the potential to be overwhelmed.

The following information will be provided when the incident is not airline or aircraft related: type of incident, agency involved, contact person (as available), number of persons involved and location.

The media will be referred to the airlines, other airport tenants or federal agencies for detailed information or follow-up. Contact information is listed below.

As confirmed information develops, applicable updates will come from the Department of Airports or from the airline, company or organization involved.

Weather Impact 

Adverse weather conditions could affect airport operations due to airfield condition, visibility or other reasons. The airport does not close during most inclement weather conditions. At times, there may be a slow down or suspension of aircraft operations in order to clear snow and ice from the airfield or to wait for conditions to improve. Operations may also slow down to accommodate aircraft de-icing.

Heavy rain or fog does not usually close the airport. However, some aircraft may be delayed until the weather changes. Some airlines will divert flights during heavy fog to other airports.

The Department of Airports will issue alerts via social media or press release if weather conditions cause major disruption to airport operations.

Media Accreditation 

When covering routine news stories at the Airport, identification will not be required although it may be to your advantage to carry it.  If access to the airfield or other secure area is required, you may be asked to present official identification of the media organization you represent. In some instances, you may be asked to wear an identifying armband or visitor badge distributed by the Department of Airports. You will only be allowed to enter these areas with a sanctioned escort. We ask that you send the minimum number of people necessary to cover the event (i.e. one reporter and one camera operator). Also, it will be in your best interest to use vehicles with company identification while covering news.

Emergency Categories 

Alert 1 (Minor Difficulty) an Alert 1 indicates that a potential emergency exists that may require dispatch of emergency equipment and personnel - a standby situation.

Alert 2 (Major Difficulty) an Alert 2 indicates that a situation exists that requires the immediate dispatch of emergency equipment and personnel.

Alert 3 (Accident) an Alert 3 indicates that an accident is imminent or has occurred requiring the immediate response of emergency equipment and personnel.

News Conferences 

Locations of news conferences will be determined in relationship to the incident. They will most likely be held in either the Department of Airports Board Room (third level of the short-term parking structure) or the International Terminal.


Arrangements for live coverage will be made if the situation can accommodate it. News media will be allowed as close to the incident as possible, consistent with security, safety and rescue requirements. News helicopters may not be permitted to fly within the designated airport emergency area. In some cases, pool coverage may be required. Access may be limited to once a day as opposed to each newscast or publishing.

Parking of News Media Vehicles 

While covering news at Salt Lake City International Airport, the best parking option is in the short-term parking structure. The lot on the south end of Terminal One and the lot on the north end of Terminal Two are additional options. For special access or for live broadcasts, please call the Public Relations Director at (801) 575-2400 or Landside Operations at (801) 647-5159.

News Media Access 

News media access to the public areas of the Airport is the same as for the general public. However, access to the airfield is strictly controlled. Requests for such access are handled through the Department of Airports' Public Relations Director or designee.

Access to an airport tenant’s leased area must be arranged directly with the tenant (including airlines).  The Airport's Public Relations Director can assist with this coordination.

Filming is permitted in the lobby areas of both terminals if it does not disrupt passenger processing including distracting the security screening agents. Close shots of the screens at the security screening checkpoints are prohibited.

Useful Phone Numbers 

The following phone numbers are provided for your reference in reaching the appropriate individuals and agencies in covering news at Salt Lake City International Airport. Please be aware that this information is subject to frequent change.

Salt Lake City Department of Airports  
   Nancy Volmer (801) 575-2768
   Public Relations and Marketing Director (801) 209-5774 cell
   Bianca Shreeve (801) 575-2650
   Public Relations and Marketing Manager (801) 390-0963 cell
   24-hour Airport Control  Center (801) 575-2400/575-2401
Federal Aviation Administration (FAA)
   Public Relations Office (Seattle)
   Allen Kenitzer (425) 227-2015
   24-hour Communications Officer (425) 227-1999
   General Information (425) 227-2004
   Small Aircraft Accident Information (425) 227-1389
Federal Aviation Administration (FAA) local  
   Salt Lake City Regional Center (801) 320-2500
   Salt Lake City Air Traffic Control (801) 325-9660 tower 
  (801) 325-9600
  (801) 325-9690 manager 
National Safety Transportation Board (NTSB)   
   Seattle Office (206) 870-2200
   Denver Office (303) 361-0600
Federal Bureau of Investigation (FBI)  
   Todd Palmer (801) 579-1400
   Email: (801) 633-0316 cell
Hill Air Force Base Public Affairs (801) 777-2713
  (801) 777-3200/777-2284
Transportation Security Administration (TSA)  
   Lorie Dankers (206) 743-1497 cell
   Operations Center (801) 606-8887
United States Customs and Border Protection  
   Larry Overcast- Port Director (801) 524-3445 ext. 247
   Frank Falcon - Public Affairs (415) 744-1530 ext. 237
      (415) 846-8860 cell
   San Francisco Office (415) 744-1530
Tooele County Sheriff  
   (situations at Tooele Valley Airport) (435) 882-5600, press #3
West Jordan Police Department (801) 256-2000-2002
   (situations at South Valley Regional Airport) (801) 256-2036
Utah Air National Guard Public Affairs  
   Wing Public Affairs Officer/Community Manager   (801) 245-2417
Airline Contacts:

Alaska Airlines  
   Media Relations (206) 392-5101
   Pager (206) 304-0008
American Airlines  
   Corporate Communications (817) 967-1577
   After hours emergency (817) 931-1348
Delta Air Lines  
   Anthony Black (404) 677-5786
   Corporate Communications (404) 715-2554
   After hours pager    (888) 763-5304
Federal Express  
   Connie Avery (901) 497-5997
   Jim McCluskey (901) 508-2077
   Media Relations (901) 434-8100 after hours
   Todd Lemacher (720) 374-4279
   Corporate Communications  (720) 374-4560 
   Media Relations Hotline  (718) 709-3089 
   Corporate Communications (435) 634-3553
   Marissa Snow (435) 634-3548
     (435) 632-0535 cell
   Wes Horrocks (435) 634-3547
  (435) 632-3947 cell
   After business hours (435) 705-2989
Southwest Airlines  
   Corporate Communications (214) 792-4847
   Spokesperson on Duty (214) 792-7675
United Airlines  
   Media Relations (872) 825-8640
   After business hours (872) 213-9891