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Accessibility

The Salt Lake City International Airport has been carefully designed to accommodate people with disabilities. The restaurants, parking lots and restrooms are equipped with accessible features.There are telephones accessible from a wheelchair at the telephone banks and TDD telephones for the hearing impaired in the lobbies of both terminals. Throughout both terminals there are ramps and elevators. They are located near the stairs and escalators and are prominently marked on the airport directories in the terminals. In addition, airlines can provide other assistance for their passengers.

Salt Lake City International Airport hosts a yearly "Taking Flight for Autism" event, in partnership with the organization Families of Autism and Asperger's Standing Together (F.A.A.S.T.). The program gives children with autism and their families a unique opportunity to experience a simulation of flight. To learn more and register for the next event, visit the F.A.A.S.T. website

Airlines 

When making your flight reservations be specific about your needs and the types of assistance you require. The airlines then pre-arrange for personnel or other service.

First Aid 

Airport police and paramedics are on 24-hour standby. Either can be summoned by dialing (801) 575-2911 or 2911 on a white paging phone.

Ground Transportation 

Transportation options for service to persons with disabilities must be prearranged.  While most Ground Transportation service providers can provide or arrange the service, it is not guaranteed that the equipment needed will be available upon arrival at Salt Lake City International without having made prior arrangements.  A list of ADA transportation companies is available on our Ground Transportation page. 

Public transportation for passengers with disabilities is provided by the Utah Transit Authority Paratransit program. To make arrangements, contact UTA at (801) 287-7433 and visit the UTA Paratransit Services page for more information. 

Salt Lake City International Airport operates a shuttle bus service from the economy parking lot with buses that are equipped with wheelchair hydraulic lifts. Though it is not required, advance notice will streamline this process. Call (801) 575-2887 or (801) 575-2401 to make arrangements.

Parking 

41 parking stalls are designated in the short-term parking structure for use by people with disabilities for the economy lot rate of $9 per day. There are extra-wide stalls close to entrances. Vehicles fitted with side lifts can be accommodated only on the first level of the short-term parking structure. Accessible parking is also available next to every shuttle bus stop in the economy lot. All accessible spaces are identified by the international symbol of access and use of those spaces requires a placard or plate on the vehicle.

To make special arrangements for parking, contact the Airport's Parking Division at (801) 575-2887 or (801) 575-2401.

Ramps and Elevators 

All entrances and exits have the appropriate curb height or ramp access to accommodate those with disabilities. Wherever you encounter stairs or an escalator, an elevator will also be in the close vicinity.

Restaurants 

The airport's restaurants can accommodate the needs of people with disabilities. Most of them have wide aisles, counters low enough for wheelchair access and ample dining space. Please ask food service personnel for assistance as needed.

Retail 

The airports retail shops are accessible to all segments of the population.  Their staff is readily available to assist as needed.

Restrooms 

Restrooms throughout the airport are fully accessible. However, larger Family Restrooms can be found throughout the facility. Family Restrooms can be found in the following locations:

  • Terminal One Lobby
  • Concourse B (upper area)
  • Concourse C (two), across gate C1 and near gate C7
  • Concourse D (upper area, near checkpoint)
  • Terminal Two Lobby

The Family Restrooms can also be located on the Airport Terminal Map.

Service Animal and Pet Relief Area 

Animal relief stations are across the street from each terminal in front of the parking garage. Another is located between Terminal Two and the International Terminal. There are grassy areas equipped with waste stations and space to exercise pets and relieve animals. There are also three areas designated for the same purpose on Concourses B, C, and E. Contact SLC Airport Operations at 1-801-647-5159 or  an airline representative for escort to the pet relief areas located near the concourses.

To locate the airport's animal relief stations, visit the Airport Terminal Map.

Special Assistance 

When making airline reservations, you can arrange for a wheelchair. Let the reservations agent know of any other special assistance needed.

Contact the airlines to make arrangements for a gate pass that will allow you to escort an unaccompanied minor, an elderly passenger or someone with special needs to the gate. The airlines issue gate passes from their ticket counters.
You can also contact the airport's 24-hour Control Center to make arrangements in advance for special assistance.

The Transportation Security Administration (TSA) has created a helpline to assist travelers with disabilities and medical conditions. TSA recommends that passengers call 72 hours ahead of travel for information about what to expect during screening.  Travelers may call TSA Cares toll free at 1-855-787-2227 prior to traveling with questions about screening policies, procedures and what to expect at the security checkpoint.

Telephones

TDD phone systems for people who are deaf or hard of hearing are available in the lobbies of both airport terminals or through the Control Center by calling (801) 575-2401. Most telephone banks throughout the airport have been designed to allow wheelchair access.  

Wheelchairs 

Wheelchair service is offered through your air carrier upon request. To ensure availability and timely service, it is recommended that this service be reserved in advance.  Wheelchair assistance may also be requested at the airline ticket counters.

 

Americans With Disabilities Act (ADA)
In accordance with the requirements of Title II of the Americans with Disabilities Act of 1990, Salt Lake City Corporation does not discriminate against qualified individuals with disabilities on the basis of disability in the City's services, programs or activities, or employment practices.

Information, comments, and /or complaints concerning the accessibility of Salt Lake City International Airport's programs, services or activities as they relate to people with disabilities should be directed to the Airport ADA Coordinator, Gary Bilbrey, P.O. Box 145550, Salt Lake City, Utah 84114, 801-575-2909, 801-575-2786 (fax), 801-575-2264 (TDD), Gary.Bilbrey@slcgov.com www.slcairport.com www.slcgov.com

For matters relating to employment, please contact the Human Resources Management Division, 451 South State, Room 115, Salt Lake City, Utah 84111, 801-535-7900, 801-535-6614 (fax), 801-535-7218 (TDD).

Learn more about the ADA Grievance Procedure or to file a complaint against the airport or airport tenant, click here