Customer Assistance » Travel Tips
Plan on Arriving Early
- The TSA recommends to arrive at the airport two hours before a flight's scheduled departure. Allow even more time if traveling with young children, infants, or persons with disabilities. Three hours before departure is the recommended arrival time before international flights.
Dropping Off or Picking Up
- Active loading and unloading only is permitted in front of the terminals. No parking or waiting is allowed. Unattended cars in this area will be towed.
- Use the airport's free Park and Wait lot to wait for arriving passengers then pick them up in front of the terminals. The lot is located south of the parking structure. Access it by entering on your left as you enter the airport.
- This lot includes large electronic flight information signs displaying flight arrival information. Once the flight has arrived and time allowed for luggage pickup, the sign displays a message, "ready for pickup." The airport encourages drivers to wait for pick-up until passengers are at the curb, confirming with their arriving passenger via cell phone.
- A government issued photo identification (federal, state or local) for passengers over 18 years old is required. Travelers will be asked to show this ID along with their boarding pass.
- Starting Oct. 2, 2020, travelers will need a REAL ID-compliant form of identification to board a flight. Please visit the Security page for more information on REAL-ID.
- Be prepared to answer questions about your bags. When asked who packed your bags and if you might have left them unattended at anytime, think carefully and answer the questions honestly. Criminals may use unsuspecting passengers to carry bombs or other dangerous items onto aircraft.
- A boarding pass may be printed in advance, obtained at the ticket counter, from an airline kiosk or from a skycap.
- Only ticketed passengers are allowed beyond the screening checkpoints. Check with your airline if you need to accompany a child, an elderly person or anyone with special needs.
- Each traveler is limited to one carry-on bag and one personal item (i.e., purse, briefcase, backpack, computer, etc.).
- All bags are subject to hand search.
- You may be hand searched and are required to remove your shoes and outer coat at the screening checkpoints.
- All electronic items, such as laptops and cell phones, may be subjected to additional screening. Be prepared to remove your laptop from its travel case so that it can be x-rayed separately (x-rays will not cause any damage to your electronic equipment).
- Luggage storage lockers are not available.
- TSA has created a helpline to assist travelers with disabilities and medical conditions. TSA recommends that passengers call 72 hours ahead of travel for information about what to expect during screening. Travelers may call TSA Cares toll free at 1-855-787-2227 prior to traveling with questions about screening policies, procedures and what to expect at the security checkpoint.
Please refer to the Transportation Security Administration's website at www.tsa.gov for complete information.
- Ammunition and unloaded firearms must be declared, and stored in checked luggage inside a locked, hard-sided container.
- Avoid packing anything that looks like or could be used as a weapon.
- Passengers are allowed to carry one quart size, clear plastic bag with containers of three ounces each of liquids and gels through the checkpoints. One bag is permitted per passenger. All other liquids, gels and aerosols need to be in checked bags.
- Purchase drinks and food you wish to carry on board the aircraft after you have completed the security screening process. These are allowed on the aircraft.
- Your checked bags may be selected for hand search or scanning through a CTX (computerized tomography x-ray) machine.
- Pack all film in a carry-on bag. The CTX machines scanning checked bags will damage the film.
- Pack as light as possible.
- Keep control of your bags at all times.
- Free plastic bags are available at the checkpoints for liquids.
For more information about the security screening process and travel tips, visit www.tsa.gov.
Checked Bag Screening
- All checked bags are subject to security screening. Please refer to the Transportation Security Administration website for full details and information on packing your bags at www.tsa.gov.
- Check with your airline regarding baggage restrictions and shipping information.
- Additional information can be obtained from the Federal Aviation Administration's (FAA) website, including updates on air service and links for all national airline carriers. Visit www.faa.gov for more information.